Help center
Start with the task in front of you. These guides explain what to do next, when a feature may not be available, and where to get more help.
Common tasks
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Getting started
Choose an available scenario, check your access, and prepare a room.
Before an event
Check access, devices, display, and backup steps before participants arrive.
Use the rehearsal tools only when they are available and working for your account.
Prepare keyboard, zoom, motion, touch, and shared-display needs in advance.
During an event
Keep the room oriented as participants move from joining to debrief.
Help people join, keep their work separate, and resolve a stuck participant.
Share only the temporary room access that the signed-in workspace provides.
Share the current joining method and fix invalid, duplicate, or full-room attempts.
Understand the score, discussion change, ties, and responsible use.
Fix a problem
Identify what happened, protect confirmed work, and choose the safest next step.
Recover after a refresh or network interruption without duplicating work.
Keep a simple offline plan for connection, device, display, and access problems.
Account and billing
See what Free, Event Pass, and Pro cover and where an eligible saved event checks purchase availability.
Protect sign-in access and use the published path for privacy requests.
Create a scenario
Start in Quick Builder, use optional Advanced editing, then preview private work.
Still blocked?
Keep any error message on screen, check the event continuity guide, then review service notices or Support.