Event continuity guide
Keep a simple offline plan for connection, device, display, and access problems.
Before the event
- Save or print the preparation and continuity guidance you need.
- Record a facilitator contact without putting room codes or private links in public notes.
- Agree who can facilitate and who can make account or access decisions.
- Prepare an activity you can use if the online room cannot continue.
During a disruption
- Pause and tell participants what is happening without exposing private answers.
- Keep affected tabs open while restoring the connection or device.
- Use the smallest recovery step offered by the product.
- If no safe recovery is available, move to the offline activity and record what needs follow-up after the event.
Important: Support requests are reviewed on business days and are not an immediate live-event rescue service.
Reschedule, backup or financial review
Agree with participants when to switch to the backup activity or reschedule. Preserve the room and confirmed work; a readiness warning does not extend an access window or authorize a financial adjustment.
Under the existing Refund and Cancellation Policy, a verified platform failure that materially prevents paid use and cannot reasonably be recovered may qualify for a replacement, recredit or refund. Customer internet, venue networks, local equipment and unsupported devices are outside that remedy. Follow the full policy and contact Support for review; do not assume a refund is automatic.