Fix a problem

Start with the message on screen

1. Offline or reconnecting: keep the tab open and restore the connection before trying again.
2. The screen may be out of date: use the offered refresh and read the latest visible state.
3. Access denied or link expired: stop retrying and ask the person named by the message to restore access.
4. Unsure whether an action finished: check the latest room or account view before repeating it.
5. Action failed: read what did not finish and whether the screen says it is safe to try again.

If the problem continues

Note the time, the page you were using, and the visible error code. On Support, you can review a privacy-minimized troubleshooting summary before copying it.

Important: Never include passwords, sign-in links, room or co-facilitator links, payment-card or bank details, scenario answers, participant answers, rankings, or unrelated participant information.